Client Technical Support Representative

US-TX-Fort Worth
Category
Operations

Overview

We are currently looking for Client Technical Support Representatives for our call center, located in Downtown Fort Worth. We are currently hiring for the following shifts: 11:30 am – 8:00 pm (Tue. – Sat., off Sun./Mon.), and 11:30 am – 8:00 pm (Sun. – Thur., off Fri/Sat).  Shift differential is paid for working a weekend day.

Ideal candidates must have flexibility with their schedules. 

Responsibilities

  • Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information.
  • Adapt and effectively utilize various internal computer applications.
  • Maintain strong, open communication with co-workers, supervisor and manager.
  • Adhere to all departmental and company policies.

Qualifications

  • Prior customer service and/or troubleshooting experience in a call center environment is preferred (minimum of 12 months). College degree and/or combination of education and experience also accepted.
  • Functional knowledge of Microsoft Outlook.
  • Speaks clearly and effectively in a variety of settings.
  • Excellent written and communication skills.
  • Ability to multi-task
  • Highly productive with minimal guidance or supervision.
  • Solves problems by gathering information and evaluating options.
  • Has excellent attendance and completes quality work on time.
  • Bilingual Candidates (Spanish) preferred.

 

We recognize people as our most valuable asset. We offer competitive pay, a benefits package that includes affordable medical and paid dental and vision insurance, paid vacation and holidays, matching 401K, a casual work environment, tuition reimbursement and more!  We are located in Downtown Fort Worth and offer company-paid parking. If you are ready to work for a great Fort Worth company, apply now!  

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