Client Technical Support Representative

US-TX-Fort Worth
Category
Operations

Overview

We are currently looking for Client Technical Support Representatives to join our award winning call center, located in Downtown Fort Worth. 

 

As a client technical support representative, you will handle inbound calls from customers, which will involve resolving issues of a semi-technical nature. This includes, but is not limited to troubleshooting, explaining statements, offering additional products and services, and documenting customer accounts.  We take pride in servicing our customers! 

 

 

We are currently hiring for the following shift: 11:30am – 8:00pm with rotating weekend day. Paid Training is Monday-Friday 8:30am – 5:00 pm.

Responsibilities

Responsibilities:

  • Utilize your skills to provide a high level of customer service to our merchants.
  • Process inbound calls to the point of resolution.  Calls will involve handling customer inquiries, complaints, requests for technical support, and updating customer account information.
  • Effectively utilize various internal computer applications to support our customers.
  • Maintain strong, open communication with co-workers, supervisors and managers.
  • Adhere to all departmental and company policies.

Qualifications

Job Requirements

  • Prior customer service and/or troubleshooting experience in a call center environment is preferred. 
  • Functional knowledge of Microsoft Outlook.
  • Speaks clearly and effectively in a variety of settings.
  • Excellent written and communication skills.
  • Ability to multi-task
  • Highly productive with minimal guidance or supervision.
  • Solves problems by gathering information and evaluating options.
  • Has excellent attendance and completes quality work on time.
  • Bilingual Candidates (Spanish) a plus, but not required.

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