Solutions Delivery Consultant

US-TX-Fort Worth
Information Technology


Help First American Payment Systems continue to be a leader in the credit card processing industry by acting as a Solutions Delivery Consultant. This role is fully responsible for providing FAPS payment software implementation delivery services on customer projects. This is a combination of delivering full solutions and guiding customers in best practices in integrating to the FAPS products.


The Solutions Delivery Consultant (SDC) operates independently during implementation and is expected to be fully focused on enabling customers to rapidly implement and go-live. The SDC is expected to combine business analysis skills with a specific effectiveness in configuration and custom development activities of FAPS products. Professional consultancy skills and a general knowledge in the integration of enterprise applications are vital.


  • Provide consulting services by acting as a subject matter expert on FAPS products
  • Lead partners through the entire solution development/integration lifecycle
  • Be the trusted solution adviser to partner project sponsor(s) and project manager
  • Develop and maintain relationships with partner executive sponsors, project managers, and implementation teams
  • Work on all project phases including requirements definition, solution design, configuration, and testing
  • Guide partners through FAPS solution implementation methodology
  • Advise partners on options, risks, and any impacts on other processes or systems
  • Document and deliver project requirements and work with team to develop time/cost estimates
  • Provide input to project plan based on solution requirements and design specifications
  • Assist partners in integrating the FAPS solution into their current business environments and provide inputs on best practices
  • Document and report progress to the executive sponsor and project team
  • Add to, and continuously improve, Professional Services best practices via templates and documentation


  • Bachelors in Engineering, computer science, or management preferred, MBA helpful
  • Minimum 3 years of hands-on implementation/technical project management experience
  • Technical background preferred
  • Partner-facing consulting experience in a consulting organization or as part of an enterprise software company
  • Demonstrated ability to manage project scope, partner expectations, and competing priorities
  • Demonstrated ability to build trust and confidence with partner
  • Must have experience with large and complex enterprise software implementations
  • Ability to lead, guide, and facilitate matrix-managed solution development
  • Must be highly articulate, energetic, and accountable
  • Ability to communicate effectively with technical and non-technical members of a project team and with partners and executives
  • Solid understanding of project management disciplines to provide input to implementation project plan and to work with project manager
  • Excellent writing skills and experience in generating thorough consulting reports
  • High motivation. Will do whatever it takes to ensure the partners and company success


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