Loss Prevention Analyst

US-TX-Fort Worth
Category
Operations

Overview

Since 1990, thousands of merchants across the nation have relied on First American Payment Systems for quality payment solutions. We offer competitive transaction processing rates, and we support the latest point-of-sale equipment, software and VARs on networks that process billions of dollars in transactions each year. Our merchants rely on First American Payment Systems 24 hours a day, 7 days a week to keep their business running smoothly.

 

About the Opportunity:

We have an opportunity within our loss prevention team for a Loss Prevention Analyst. This role will assess risk on merchant credit card processing and correspond with merchants to validate transaction activity. The hours are Monday – Friday 8:00am – 5:00pm.

Responsibilities

  • Reviewing/requesting additional information to determine if merchant processing activity is an acceptable risk to First American Payment Systems,
  • Answering questions from internal and external sources regarding policy and procedures,
  • Reviewing daily fraud management and dispute reporting to monitor for unusual or suspicious activity,
  • Contacting merchants, Relationship Managers, and/or issuing banks to determine appropriate investigative action,
  • Ensuring merchant is in compliance with regulatory standards and contractual parameters,
  • Capturing and holding funds according to guidelines as warranted.
  • Educating merchants and Relationship Managers regarding the fundamentals of proper card acceptance procedures and best practices.

Qualifications

  • High school diploma or equivalent required; some college or college degree preferred.
  • Experience in the bankcard industry is preferred.
  • Fraud analysis, risk management, or credit underwriting experience highly desired.
  • Must possess excellent customer service and listening skills.
  • Competently analyzes and prioritizes information to make appropriate recommendations.
  • Committed to meeting quality standards.
  • Can be trusted to keep sensitive information secure.
  • Strong organizational skills, ability to multitask, and attention to detail.
  • Ability to interpret data based on established criteria.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently, meet deadlines, and ensure accuracy.
  • PC literate with proficiency in general Microsoft Office applications, including Word and Excel.

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