Application Care Team Specialist

US-TX-Fort Worth
Category
Customer Service

Overview

Help First American Payment Systems continue as a leader in the credit card processing industry by acting as a Specialist on our Application Care Team! As an ACT Specialist you will make customer service your priority by working closely with merchants and other company departments in reviewing, interpreting and resolving inquiries and collecting information during the application process. All candidates must be able to accommodate a Monday through Friday, 8 am to 5 pm schedule.

Responsibilities

  • Analyze and review all incoming department pended applications
  • Interpret application information and identify and coordinate a course of action plan
  • Follow up with pended application items and make outbound calls as necessary
  • Quickly correspond and investigate application issues, inconsistencies, or questions with merchants and supporting departments
  • Communicate discrepancies and generate solutions for merchant applications
  • Provide frequent updates to customers and applicable departments regarding application status
  • Maintain working relationships with Sales Offices and articulate the factors behind the final determination on each application
  • Prepare reporting for Sales Offices detailing pended applications and same-day pend percentages
  • Determine if merchants are an acceptable risk and approve applications based on FAPS credit policy
  • Process monthly withdrawals and notifications

Qualifications

  • Exceptional verbal and written communication in addition to customer service skills
  • Exercises superb phone etiquette skills.
  • Uncanny attention to detail possessing a sound accuracy record on previous data entry work.
  • Capable of organizing work for self and others to maximize productivity and increase efficiency for data entry.
  • Excellent computer skills, including MS Word and Excel.
  • Ability to meet aggressive deadlines and juggle multiple priorities.
  • Has at least one to two years of application processing or industry experience.
  • Strong understanding of credit reports, processing and risk as well as financial, checking and processing statements.
  • Brings energy, enthusiasm, and a positive attitude to the job.
  • Strong work ethic, using time productively to accomplish work goals.
  • Maintains focus on accomplishing desired results.
  • Can be trusted to keep sensitive information secure.
  • Able to work efficiently with minimal guidance or supervision.
  • High School Diploma required, some college coursework a plus.

Benefits

  • We offer a competitive hourly rate, a benefits package that includes affordable medical, dental and vision insurance, vacation and holidays, matching 401K and more!

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