Reporting to the Vice President of Sales, the Technical Sales Support Manager is responsible for developing positioning, messaging, competitive differentiation, and enabling the Sales and Marketing teams to ensure they are aligned and work efficiently to generate and close opportunities.
This position is responsible for coordinating product development. The Technical Sales Support Manager stays up to date on the market for First American products and acquires technical information from vendors as required. The ideal candidate is responsible for being a subject matter expert for First American products, primarily the 1stPayPOS Pro point of sale system. The Technical Sales Support Manager will learn the product feature and functionality sets, perform internal and partner training, gather feedback and prioritize enhancements to the product, validate internal process flows are completed for product launch, and provide technical sales support relating to the product.
The Technical Sales Support Manager will be responsible for training client partners on the technical aspects of the product over the phone, on-site and through webinars. Additionally, the Technical Sales Support Manager will assist client partners in selling direct to businesses over the phone, on-site, by appointment and through webinars. The Technical Sales Support Manager will be a key component in the overall success of the product by creating efficient training and providing technical sales support to the partner base as well as performing product demos for prospective client partners.