Technical Sales Support Manager

Job Locations US-TX-Fort Worth


Reporting to the Vice President of Sales, the Technical Sales Support Manager is responsible for developing positioning, messaging, competitive differentiation, and enabling the Sales and Marketing teams to ensure they are aligned and work efficiently to generate and close opportunities. 


This position is responsible for coordinating product development. The Technical Sales Support Manager stays up to date on the market for First American products and acquires technical information from vendors as required. The ideal candidate is responsible for being a subject matter expert for First American products, primarily the 1stPayPOS Pro point of sale system. The Technical Sales Support Manager will learn the product feature and functionality sets, perform internal and partner training, gather feedback and prioritize enhancements to the product, validate internal process flows are completed for product launch, and provide technical sales support relating to the product.


The Technical Sales Support Manager will be responsible for training client partners on the technical aspects of the product over the phone, on-site and through webinars. Additionally, the Technical Sales Support Manager will assist client partners in selling direct to businesses over the phone, on-site, by appointment and through webinars. The Technical Sales Support Manager will be a key component in the overall success of the product by creating efficient training and providing technical sales support to the partner base as well as performing product demos for prospective client partners.


  • Becomes Subject Matter Expert (SME) for product suite
  • Prepare and perform sales training
  • Performs technical sales support for products
  • Collaborates with Marketing for product collateral and sales kits relating to product
  • Is knowledgeable of new products and trends within the market.
  • Prepares product development objectives and schedules for all phases of R&D and market entry.
  • Tracks and presents product related metrics to management
  • Collaborates with internal teams to insure product launches meet benchmark dates
  • Drives sales of product to partner channel


  • Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
  • Excellent presentation and communication skills
  • Promotes excellence by providing superior service exceeding customer expectations
  • Exercises exceptional listening skills to gather information, handle complaints and record call statistics
  • Ability to develop rapport with Client Management and Partners and maintain strong working relationships
  • Presents a professional, positive image that reflects well on the organization
  • Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups
  • Manages time effectively and prioritizes completing tasks to meet deadlines
  • Is excited and energized by innovations in technology
  • Analyzes complex information, makes sound recommendations and rapidly learns new skills
  • Solves problems by gathering information and evaluating options
  • Has excellent attendance and completes quality work on time
  • Conscientiously and methodically approaches work. Sees tasks through to completion
  • Committed to meeting quality standards


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