• Account Executive

    Job Locations US-TX-Fort Worth
  • Overview

    Help First American Payment Systems continue as a leader in the credit card processing industry by providing support to our subsidiary, Accelerated Card Company (ACC), from our Fort Worth corporate headquarters as an Account Executive. As an Account Executive, you will be responsible for providing specialized support services for a diverse portfolio of government/municipality clients, as well as our internal Sales Representatives through inbound and outbound calls, email, and fax. This person should be professional, personable, highly self-motivated, and an innovative thinker.


    • Responsible for new account on-boarding, including but not limited to drafting Service Provider Agreements for new customer acquisition, securing and submitting merchant agreements, performing account entry and set up, creating Bureau Information Sheets and Bureau Welcome Letters, and updating systems of record for newly boarded accounts

    • Provides phone, webinar, and/or onsite trainings, as needed, for newly acquired government/municipalities

    • Exclusively manages a portfolio of government/municipality clients and provides ongoing training and support for those clients

    • Analyzes and researches/resolves account issues, specifically regarding account reconciliation, equipment/gateway troubleshooting, and refund requests

    • Performs Quality Assurance review on new account setups

    • Responsible for securing and submitting the required documentation for ongoing maintenance items to existing merchant accounts and ensuring those changes are completed to specification and in timely fashion

    • Collaborate with IT Development and QA Teams to perform end-to-end user acceptance testing on new code releases prior to rolling new code into production

    • Coordinate/moderate conference calls and webinars with prospective and existing ISV partners to gather business requirements for integrations with ISV’s software and our payment processing solutions


    • College degree or equivalent combination of education and experience
    • Bankcard industry experience preferred, but not required
    • Ability to develop strong rapport with internal and external partners
    • Excellent customer service and communication skills, both verbal and written
    • Strong presentation skills with an ability to present complex information in a clear and concise manner
    • Ability to meet aggressive deadlines and juggle multiple priorities
    • Strong analytical skills with the ability to define and solve problems creatively
    • Able to work efficiently with minimal guidance or supervision
    • Knowledge of computer software systems including Microsoft Outlook and Microsoft Office applications


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