• Relationship Manager

    Job Locations US-TX-Fort Worth
  • Overview

    goEmerchant, based out of New Jersey, is currently looking for a Relationship Manager to work out of our downtown Fort Worth location.  As a Relationship Manager, you’ll be responsible for managing an assigned portfolio of ISV (Integrated Software Vendor) merchants throughout the nation while maintaining excellent customer service relations.


    • Manage the day-to-day business needs of all partner/account relationships within an assigned portfolio, typically through non-face to face communication channels, written and verbal.
    • Management of assigned portfolio includes regular status reporting and ongoing maintenance of portfolio.
    • Monitor and analyzes financial consequences of processing methods, and works with clients to minimize their costs in this area.
    • Make recommendations to assigned Account Executive (AE) regarding improvement opportunities to existing systems/products, and for new products and services.
    • Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and deployment problems.
    • Planning and implementing a focused, high value customer retention strategy after reviewing with assigned AE.
    • Monitoring progress by assessing, reporting and articulating results to key internal groups.
    • Teaming with credit and risk management, product and technical groups to ensure customer service goals are met while resolving complex customer inquiries in a timely manner.
    • Leads and provides direction to Partners through the initial implementation process and subsequent rollout of new devices and services.
    • Provides reporting assistance to partner for requested information and training on internal reporting tools.
    • Occasional travel to support Partners and Trade Show events is required


    Our Relationship Manager must be self-motivated with a proven track record in merchant sales and knowledge of payment processing technology. We are looking for someone who is comfortable in the dynamic atmosphere of a payment processing organization with a rapidly expanding customer base. This person must possess strong presentation skills and be able to communicate professionally. They are also organized and analytical and are able to manager a robust merchant services portfolio.

    • 4 Year degree or relevant professional experience.
    • 2-3 years’ experience in Sales or Business Development in the electronic payments industry.
    • Knowledge of the payment processing industry including products, services, pricing, and technology.
    • Functional experience using Salesforce CRM
    • Ability to collaborate cross functionally and influence others.
    • Ability to flourish in a fast pace and challenging environment.


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