• Agent Support Specialist

    Job Locations US-TX-Fort Worth
    Customer Service
  • Overview

    Help First American Payment Systems be a leader in the credit card processing industry by acting as a Agent Support Specialist. The primary responsibilities will be to administer and provide specialized support services for Independent Sales Organizations (ISO’s) and Sales Representatives through responding to inbound calls and emails. This position will also be responsible for assisting with a variety of operational-related issues including but not limited to Product Development, Credit, and Leasing, in addition to guiding ISO's on First American's policies and procedures.


    • Handle inbound phone calls with sales representatives related to credit card processing, managing escalated issues as they arise.
    • Assist in resolving a variety of issues in a "one call resolution" manner.
    • Work closely with other First American Operational areas such as Credit, Leasing and Product Development.
    • Complete special projects as assigned by management.
    • Perform continuing education to ISO's on First American's operational policies and procedures.


    You Will Come To Us With:

    • Bachelor’s Degree from a four-year college or university or two years experience in the payment processing field; or equivalent combination of education and experience.
    • Strong analytical skills with the ability to define problems.
    • Ability to work independently with a significant degree of creativity and latitude, perform well under pressure, and adapt to a rapidly changing environment.
    • Candidate should have excellent customer service and communication skills, and be able to keep a positive attitude even in stressful situations.
    • Must have excellent written/oral communications, and must be proficient in Microsoft Office products (emphasis on Outlook and Excel).

    What We Offer:

    • Competitive hourly pay
    • Medical, Dental, vision and life insurance
    • Paid vacation and holidays
    • Matching 401K
    • Tuition reimbursement for all courses related to a degree plan
    • Partial healthclub reimbursement


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