• Chargeback Specialist

    Job Locations US-TX-Fort Worth
    Category
    Operations
  • Overview

    Help First American Payment Systems continue to be a leader in the credit card processing industry by acting as the Chargeback Specialist. This position will look for ways to minimize loss to First American and our merchants by making sound decisions on chargeback cases governed by Visa, Discover and MasterCard rules. The Chargeback Specialist will also provide customer service and educate merchants in regards to the dispute process.

    Responsibilities

    • Review daily incoming chargebacks
    • Review cases including requested information from merchants to defend them in the dispute process
    • Provide good customer service to merchants answering questions and educating them on the dispute process
    • Represent chargebacks to the issuing banks or post them to the merchants
    • Send letters to merchants informing them of disputes
    • Educate internal/external customers regarding the dispute process
    • Contact merchants regarding their cases and request additional information as needed

    Qualifications

    • Minimum of two years related experience preferred
    • Knowledgeable of Visa and MasterCard Regulations
    • Highly organized and detail oriented
    • Able to handle stressful phone calls
    • Must possess a high level of integrity and can be trusted to maintain confidentiality
    • Works well as a member of a team
    • We offer a competitive hourly pay, a benefits package that includes affordable medical, dental and vision insurance, paid vacation and holidays, matching 401K and more!

     

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