• Collections Specialist

    Job Locations US-TX-Fort Worth
    Category
    Operations
  • Overview

    As a Collections Specialist, an individual will attempt to seek terms that are favorable to both the client and First American. The responsibilities of this position include contacting lease customers with outstanding debt or delinquent accounts base in our Downtown Fort Worth, TX office. Other responsibilities include calling past due and charge-off accounts; working out payment plans, skip tracing and sending out collection letters. The ideal candidate will have excellent communication skills, motivation, customer service skills, administrative skills and good work habits.

    Responsibilities

    • Collect payment on delinquent leasing and processing accounts.
    • Sends reports to credit bureaus when necessary.
    • Responds to disputes.
    • Locates individuals with un-met financial responsibilities.
    • Reviews bankruptcy cases.
    • Sends out collection letters and invoices.
    • Withdraws funds from accounts using ACH.
    • Keeps track of payments.
    • Follows up with merchants on collection.
    • Uses negotiation skills to benefit First American.

    Qualifications

    • Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects a professional tone, handles complaints and record statistics on each call.
    • Exhibits meticulous attention to detail. Is committed to producing accurate and high quality work.
    • Has a minimum of one (1) year of collections experience.
    • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
    • Experienced in informing clients, superiors, peers and providing direct reports based on their information needs.
    • Can be trusted to handle extremely confidential and sensitive information.
    • Capable of facilitating discussion between individuals with different perspectives.
    • Has effective organizational skills. Keeps files and work area organized.
    • High School Diploma or equivalent required. Minimum one (1) year of collections experience.

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